Service And Maintenance, And Support

Our service and maintenance agreements are tailored to you. We recognize that applications and support staff vary in each system installation and bring you value through flexibility. This can include on-site staffing services for maintenance, repair, install, or even system coverage when your in-house staff is absent or required on other projects.

Conference Technologies, Inc. provides carefully-trained, certified technicians for your facility customized to your needs to manage, operate, and maintain your technology.

two businessmen looking over a cable network system

Our System Design And Engineering Services Include

  • Service agreements

  • Preventative maintenance

  • On-call service

  • On-site staffing

  • Warranty (and non-warranty) repairs

  • Remote system monitoring

  • 24/7 telephone support

  • Block-hour contracts

Why Would You Need A Service Agreement?

A manufacturer warranty only covers your product for so many months or years, and requires removal and shipping of the product, downtime and numerous other hassles to get it repaired. A Conference Technologies, Inc.® service agreement lets you relax with the peace of mind that your new purchase will continue to work like new beyond the standard manufacturer’s warranty. If something should malfunction, we will get you up and running in no time. We will satisfy your needs, whatever your requirements, with a cost-effective service plan.

What Do You Get?

By choosing a Conference Technologies, Inc.® service agreement, you are choosing a special extended warranty plan that provides you with nationwide, 24/7 support and protects the reliability and life span of your audio visual system. We want to drastically reduce or even eliminate delays and guarantee that your system will be up and running immediately so you can “wow” potential clients or carryout an important meeting. We can work with you to find a support program that will meet all of your needs. Conference Technologies, Inc.® offers three different plans to meet our clients’ needs — CTI Complete, CTI Custom and CTI Onsite.

CTI Complete infographic

More levels of service. Complete support.

CTI Complete

Our CTI Complete service is there for you 24/7 through our dedicated CTI Care customer experience team. Through on-site technical service, recommended programming upgrades, and quarterly reliability checks, your system is covered for the unexpected, as well as planned maintenance. Your teams will be trained to operate equipment with confidence. When critical meetings arise, we help ensure system performance with proactive system testing and an on-site checklist so your systems will be ready when it matters most. Our managed services staff does more than diagnose and repair failures, they help plan for system life cycles.

CTI Custom

As every system is customized for our clients, each service
plan can be designed to include coverage tailored to your
organization. Let us work with you develop a plan to fit your
unique needs.

CTI Onsite

Additional support can be obtained through CTI Onsite for
your enterprise. Contact us for more information on details for
this specialized plan

24/7 Nationwide Support

  • Extensive vendor relationships for fast RMA response and advanced exchange inventory

  • Industry certified technicians and engineers to diagnose and resolve system failures

  • Dedicated customer experience teams

  • Fixed, predictable pricing to simplify technology budgets

technology graphic
a map of CTI and PSNI locations in North America
rows of audio visual equipment
women using a touch screen
audio visual rack cables