At Premier Inn’s HUB chain of hotels, guests check in at tablet-based kiosks or via the HUB app. In the lobby space, they encounter a welcome wall with travel updates and a live news feed. Rather than a shambling rack of brochures, visitors use an interactive touch screen with interactive maps, details about the hotel, local points of interest, restaurant recommendations, and theater guides. Their stay is guided from the lobby, lounge, and elevator right to their rooms with interactive tablets, video displays and a wide range of digital messaging. It is AV as a night clerk, a source of entertainment, and concierge – everything but bellhop service!
Such is the expanding role of AV in the hospitality industry. With a growing trend of AV guiding on-site customer journeys, the hospitality industry is poised to be right on the cutting edge of this trend. Integrators can play a major role in delivering on an AV-driven positive customer experience.
Here are some things to think about when you consider advantages of AV in hospitality: